Client Support

Contact Client Support

Once you have purchased one of our services, our courteous client services teams are always just one phone call away. These teams will help you reach your communications objectives; their main mission is to provide you with prompt and professional resolutions to your immediate information needs. First-rate client service sets us apart!

Depending on the nature of your inquiry, contact us via the following numbers and/or addresses:

Software Support and Training

Phone: 800.588.3827
Email: support.us@cision.com
Fax: 312.922.9387
After hours urgent support: 312.363.9793 (this number is only monitored outside the business hours of 7:00 am - 7:00 pm Central)

Media Monitoring and Evaluation Content Support

Phone: 800.252.1427
Email: monitoring.us@cision.com
Fax: 312.922.9387
After hours urgent support: 312.363.9792 (this number is only monitored outside the business hours of 7:00 am - 7:00 pm Central)